Who are we?

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 RVH Support Services, a private care provider located in Kintore. 

Rachel, with over two decades of professional experience in Health & Social Care services in Aberdeen and Aberdeenshire, has a wealth of expertise in helping individuals transition from long-term hospital care to community-supported living arrangements. In response to the reduced options for individuals due to public expenditure cuts and the departure of professionals from the sector, Rachel founded a company dedicated to delivering personalised and proactive care that benefits both clients and caregivers.

We provide “Care at Home” services to all adults (over 18 years of age) across Aberdeenshire who are deemed in need of services, regardless of their primary care type. Our services include support for individuals with learning disabilities, physical disabilities, mental health difficulties, acquired brain injuries, and those experiencing challenges associated with addiction. We have extensive experience supporting individuals in post-addiction recovery, although we do not support those actively using substances.

RVH Support Services is not just a company, but a team of dedicated staff led by Rachel. This team is committed to facilitating your journey towards independent living by providing continuous, customised support that is not available elsewhere in the area.

In addition to her professional expertise, Rachel brings a personal understanding of care services, having experienced them first-hand. This unique perspective equips her and her team with a deep comprehension of the challenges you may encounter, enabling them to provide empathetic and effective support. Through RVH Support Services, Rachel’s vision of offering tailored services to those in need has become a reality.

We  help people help themselves to practice daily living skills that help you towards a more independent life.   At RVH Support Services, we understand the significance of consistent care. 

Depending on your needs, we assign a primary staff member to help you guide your care. We also offer cover for holidays and sickness. We acknowledge the need for integrity and staff consistency, focusing on delivering outcome-based results with the utmost professional standards.

Support Services Summary

RVH Support Services is dedicated to providing community-based, personalised care to individuals with physical disabilities and mental health conditions. We believe in the right to independent living and community integration. Our services include:

• Personalised Care Planning: Tailored to individual needs, including therapies, assistive devices, and home modifications for those with physical and mental health  disabilities. 
• Transition Support: We assist in transitioning  from hospital or long-term care homes back to the community, with a minimum one-hour visit to ensure adequate support. We provide assistance with the transition into long-term care to ensure a smooth and successful settling-in process.
• Housing support: We can  help you maintain your tenancy  to enable you to live at home. We work with environmental services and can support you to maintain a healthy living environment.  
• Qualified Staff: Our experienced team assists with Occupational Health referrals  and equipment selection, empowering individuals to lead fulfilling lives.
• Proactive Approach: We focus on individual needs in a supportive environment, promoting health and wellbeing at home.  We support our service users to write their own notes from a visit to enhance the users experience. This  provides us with up to date feedback on how our service users needs are being met on a daily basis.  

Support Categories

• Person Support: Personal care, medication administration, food/drink preparation, continence care. In addition to counselling, we can guide you towards professional therapies, medication management, support group referrals, and lifestyle changes, including services and programs for substance and alcohol misuse.
• Daily Living Support: Shopping assistance,  domestic duties, companionship, social support food shopping, outings/activities/appointments, prescription collection.
• Complex Support: Catheter/stoma care, peg feeding , short-term family respite, planned hospital discharge, rehabilitation/enablement, special dietary requirements.  

Our Values

• Person-Centred: We respect everyone’s opinions, beliefs, and choices, empowering all individuals to be independent.
• Partnership: We work with local authorities, service users, their families, and care staff for meaningful engagement. We encourage service user participation in the hiring  process and developing our services. 
• Independence: We encourage service users to be as independent as possible, providing extra assistance with daily tasks when needed.
• Choice: We support service users in making informed decisions about their care and adapt to their preferred communication methods.
• Dignity/Respect: We respect privacy, dignity, independence, security, civil rights, choice, and fulfilment.
• Honesty: We maintain confidentiality, creating a trusting and caring environment where service users can live safely.